Policies

Membership Cancellation Policy

While we don’t commit individuals/groups to a long-term contract or charge an initiation fee, we do require first and last months’ fees upon joining.

 

Group Fitness & Personal Training Cancellation Policies

At Envision, we understand life happens and sometimes cancellation is unavoidable. While our trainers are flexible, fair, and often willing to work on a case-by-case basis, the following are our general policies:

PLEASE READ CAREFULLY

  • Clients must cancel with at least 24 hours notice to get a rescheduled appointment at no charge. (Cancellations with less than 24 hours notice will be charged in full.)
  • If the client is late for the session, the session will still be charged in full.
  • Once a payment has been made for training/sessions, there will be no refund but we will reschedule a missed appointment when 24 hours notice is given.

 

ENVISION FREEZE POLICY:

We understand life happens and sometimes you may need to suspend your membership due to travel or medical conditions.  Rather than canceling your account, then rejoining and having to pay the first and last month's dues again, you may freeze your account. Check out our freeze policy below and feel free to contact us with further questions.

What are my options if I want to freeze my membership for personal reasons?

You may freeze your membership for a minimum of (1) one month and a max of (3) three consecutive months in a calendar year.  The account must be current. For processing purposes, we require a 15 day notice and the freeze will begin the following billed month. Example: If notice is given on Feb. 26th and normal membership comes out on the March 1st, then the freeze will begin in April.  Access to the club is suspended and the monthly fee is reduced to $10 per month, which will be paid in full up front.

Are there other options if I have an injury or am ill?

When a freeze is also accompanied by a physician’s note you may suspend your membership up to six months. For processing purposes, we require a 15 day notice and the freeze will begin the following billed month. Another note must be provided for additional time. There is no monthly fee for this freeze.

Do you offer a maternity freeze?

Yes! There is no monthly fee for this freeze, and it does not require a doctor’s note for the initial 6 months of the freeze. To extend it beyond the initial 6 month period, a doctor’s note will be required. 

Will my freeze automatically end or will I be notified first?

Your freeze will automatically run for the time period requested. You must inform us in writing (via letter or email at info@envisionmemphis.com) if you are not ready to return to the club, otherwise the membership will automatically reactivate, without notification, once the freeze concludes.

Do I retain any member benefits during the freeze?

Yes you do!  Member discounts of up to 20% off personal training, martial arts and workshops still apply.  Also, you’re still part of the community!  ReBoot the first Saturday of the month is a way to stay connected – whether you join us for the class or simply come for the social afterwards, we hope to see you there!